We want you to be 100% satisfied with your purchases! Please read below to make yourself familiar with our policy.
Returns are accepted within 14 working days of receiving your item/s.
No fuss refunds, exchanges or store credits can be provided for a change of mind on all full priced swimwear.
Returned item/s must be unworn, unwashed and in original packaging with hygiene stickers attached. Item/s returned that fail to meet these conditions will be void of return.
- The customer is responsible for any return shipping costs
- If you believe your item/s are faulty or incorrect please email us at firstname.lastname@example.org prior to returning
**Items purchased on sale or with a discount code are final sale and not eligible for return**
We kindly ask that you try on all swimwear over underwear and do not remove the hygiene sticker for sanitary purposes.
We also recommend posting return items using a tracked service. Please ensure that you keep your receipt until your package has been successfully received by the kokoswim team.
**Please note: kokoswim reserves the right to refuse any requests for returns if we deem the items are not in suitable condition**
Australian Consumer Law – Refunds and Returns